I got my boys a Tonies for Christmas. It eont connect to the internet. It comes up with ‘hedgehog’ error code 🤦🏼‍♀️ my b

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Keeley
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Joined: Sat Jan 29, 2022 3:17 pm

Post by Keeley »

I got my boys a Tonies for Christmas. It eont connect to the internet. It comes up with ‘hedgehog’ error code 🤦🏼‍♀️ my boys are devastated. What do I do xx
Laura
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Joined: Fri Sep 16, 2022 3:43 am

Post by Laura »

Following because my mum bought one for my sons Xmas and we can’t get it to work at all 😣 tried everything! Not getting the hedgehog message though. I’ve heard that calling the support number is the best thing to do so giving Gina try tomo x
Charlotte
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Joined: Sat Dec 04, 2021 12:58 pm

Post by Charlotte »

I I had to forgot our home WiFi on my phone (phone with the app) and my son phone (phone I used for a hot spot)
Took few tries for it to find the hot spot.

Once it was connected I left it 10 minutes and then connected it to my home WiFi.

There are boxes that Tonie are saying need an update before they will connect to WiFi and the only way to do that is to connect to a hot spot.

Hope this helps x
Cat0
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Joined: Sat Sep 11, 2021 8:54 am

Post by Cat0 »

When I first got my toniebox it wouldn't connect to my WiFi because my internet was 5ghz. Toniebox will only work on a 2.4ghz. I had to go online chat with my internet provider to change it.
Jase
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Joined: Sat Apr 02, 2022 3:10 pm

Post by Jase »

We had same problem, thought just on the off chance I tried it at my mother in-laws house on their WiFi, and straight away linked up. Got it home tried again on our WiFi took two attempts but it linked. Now working fine.
Charlotte
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Joined: Sat Dec 04, 2021 12:58 pm

Post by Charlotte »

You need to connect it to a hot spot on a mobile phone.
Tracey
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Joined: Sun Jun 19, 2022 10:16 pm

Post by Tracey »

Look on YouTube or Google it
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